Privacy policy

PRIVACY POLICY

Last updated: 15 September 2026

1. GENERAL PROVISIONS

1.1. This Privacy Policy explains how UAB “Toptune” processes personal data when you visit www.toptune.eu, use its services, register an account, place an order, contact us, or otherwise interact with our online store.

1.2. This Privacy Policy has been prepared in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, hereinafter referred to as the GDPR), the laws of the Republic of Lithuania, and other applicable data protection requirements.

1.3. This Privacy Policy applies to all visitors, customers, registered users, buyers, prospective customers, and other individuals whose personal data is collected and processed by UAB “Toptune”.

1.4. By using www.toptune.eu and providing us with your personal data, you acknowledge that you have read this Privacy Policy.

2. DATA CONTROLLER

2.1. The controller of your personal data is:

UAB “Toptune”
Company registration number: 304164085
VAT identification number: LT10009919919
Registered address: Birutės g. 4, Gargždai, Lithuania

Website: www.toptune.eu

2.2. For questions concerning the processing of your personal data, you may contact UAB “Toptune” using the contact details provided on our website or through the contact form.

2.3. UAB “Toptune” has not appointed a separate Data Protection Officer unless such an officer is appointed in the future in accordance with applicable legal requirements.

3. PERSONAL DATA WE COLLECT

3.1. Depending on how you use our website and services, we may collect and process the following personal data:

  • First name;

  • Last name;

  • Company name;

  • Company registration number;

  • VAT identification number;

  • Delivery and billing addresses;

  • City;

  • Country;

  • Postal code / Eircode;

  • Telephone number;

  • Email address;

  • Order information;

  • Details of purchased products;

  • Payment information;

  • Invoice information;

  • Delivery and shipment information;

  • Shipment tracking number;

  • Information relating to returns, warranty claims, and customer service requests;

  • Information submitted through contact forms;

  • Information provided during live chat conversations;

  • Information submitted in connection with returns or complaints;

  • Technical information about your device and browser;

  • IP address and other technical connection information;

  • Information about your use of our website;

  • Information generated through cookies and similar technologies;

  • Information about advertising and marketing interactions, where an appropriate legal basis applies.

3.2. If you purchase as a business customer, we may also process information relating to your company. Where such information identifies or can identify a natural person, it may constitute personal data under the GDPR.

4. CUSTOMER ACCOUNTS AND GUEST CHECKOUT

4.1. Customers may place orders through our online store using guest checkout.

4.2. When an order is placed through guest checkout, a customer account is created. This account is required for certain functions, including order administration and the product return process.

4.3. Customers may also create an account separately without placing an order.

4.4. Customer accounts may contain information relating to the account and previous orders.

4.5. Our customer accounts currently do not include a separate function for saving vehicle information. Therefore, vehicle details are not automatically stored in customer accounts.

5. PURPOSES OF PERSONAL DATA PROCESSING

5.1. We may process your personal data for the following purposes:

  • Receiving and managing orders;

  • Entering into and performing sales contracts;

  • Delivering products;

  • Receiving and processing payments;

  • Issuing invoices;

  • Managing payment and accounting records;

  • Managing customer accounts;

  • Processing returns and warranty claims;

  • Handling customer inquiries and complaints;

  • Providing customer support;

  • Contacting customers regarding their orders;

  • Sending order confirmations;

  • Providing payment information;

  • Sending dispatch notifications;

  • Providing shipment tracking information;

  • Sending SMS notifications regarding order receipt and dispatch;

  • Ensuring website functionality and security;

  • Preventing fraud, misuse, and malicious automated activities;

  • Analysing website traffic and usage;

  • Improving website functionality, content, and user experience;

  • Conducting marketing and advertising activities;

  • Measuring advertising campaign performance;

  • Conducting remarketing activities;

  • Complying with legal and tax obligations;

  • Maintaining accounting records;

  • Protecting the rights and legitimate interests of UAB “Toptune”.

6. LEGAL BASES FOR PROCESSING PERSONAL DATA

6.1. We process personal data on one or more of the following legal bases:

6.1.1. Performance of a contract – where processing is necessary to accept an order, deliver products, process payments, administer returns, or fulfil other obligations arising from a sales contract.

6.1.2. Compliance with a legal obligation – where processing is required under tax, accounting, consumer protection, or other applicable laws.

6.1.3. Legitimate interests – where processing is necessary for website security, fraud prevention, business administration, customer service, the protection of our rights, or other legitimate interests, provided such interests are not overridden by your rights and freedoms.

6.1.4. Consent – where your consent is required for certain non-essential cookies, marketing activities, advertising technologies, or other processing operations.

6.2. Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

7. ORDER AND DELIVERY INFORMATION

7.1. To fulfil your order, we process the personal data necessary for product delivery.

7.2. Depending on the selected delivery method, the following information may be provided to delivery service providers:

  • First and last name or company name;

  • Delivery address;

  • Telephone number;

  • Email address;

  • Postal code / Eircode;

  • Shipment number;

  • Other information necessary for the particular delivery.

7.3. We may use the following carriers and logistics service providers:

  • DPD;

  • Venipak;

  • LP Express;

  • Smartposti;

  • Raben;

  • DSV;

  • DHL;

  • UPS;

  • TNT;

as well as other logistics service providers where necessary to fulfil a particular order.

7.4. PrestaShop integrations and logistics systems may be used to manage shipments and generate shipping labels.

8. PAYMENTS

8.1. Various payment methods may be available in our online store, including bank transfers, payment cards, PayPal, and payment upon delivery.

8.2. Payment upon delivery may be made in cash or by payment card, depending on the options offered by the selected delivery service provider.

8.3. Payments can be made using the online banking services of Swedbank, SEB, Luminor, Citadele, and Šiaulių Bankas, as well as Visa and Mastercard payment cards. Payments are accepted in euros.

8.4. Payments made through MakeCommerce.lt are processed using the MakeCommerce.lt payment platform operated by Maksekeskus AS, Liivalaia 45, Tallinn, Estonia, company registration number 12268475.

8.5. Personal data necessary to complete a payment may be transferred to Maksekeskus AS for payment processing purposes. UAB “Toptune” does not receive or store complete payment card details when payments are processed through the payment service provider's system.

8.6. Payments may also be made through PayPal. In such cases, the payment transaction is processed within the PayPal system, and the payment service provider may process additional personal data required to complete the transaction in accordance with its own privacy policy.

8.7. Payment service providers may process personal data as independent data controllers or data processors, depending on the particular service and transaction.

9. SMS AND EMAIL NOTIFICATIONS

9.1. We may send the following order-related notifications to the email address provided during checkout:

  • Order confirmations;

  • Invoices;

  • Payment information;

  • Order status updates;

  • Dispatch notifications;

  • Shipment tracking information;

  • Other information relating to a particular order.

9.2. We use the SMSAPI system to send order-related SMS notifications.

9.3. SMS notifications require the customer's telephone number and information relating to the relevant order.

9.4. These notifications are considered part of providing our services and fulfilling orders and are not treated as promotional direct marketing.

9.5. In the future, UAB “Toptune” may begin sending promotional emails, newsletters, or other direct marketing communications. Such marketing will be carried out in accordance with applicable laws and, where required, with your prior consent.

9.6. Recipients will be able to unsubscribe from promotional communications using the unsubscribe function provided in the message or another method specified by us.

10. CONTACT FORMS AND CUSTOMER SUPPORT

10.1. Our website may provide contact forms, live chat, and other customer support tools.

10.2. Information collected through contact forms may include:

  • First and last name;

  • Email address;

  • Telephone number, where necessary;

  • Message content;

  • Other information voluntarily provided by you.

10.3. This information is used to respond to inquiries, provide customer support, resolve issues, and administer returns, warranty claims, or other requests.

10.4. Customer support may be provided through the live chat and helpdesk ticketing modules integrated into our website.

11. GOOGLE ANALYTICS AND WEBSITE STATISTICS

11.1. Our website uses Google Analytics to analyse website traffic, understand user behaviour, and improve website performance.

11.2. Depending on the settings used and your consent preferences, the following information may be processed:

  • Website visits;

  • Pages viewed;

  • Device information;

  • Browser information;

  • Operating system;

  • IP address or part of it;

  • Traffic source;

  • Interactions with the website;

  • Statistical and conversion data.

11.3. Our website may also use PrestaShop statistical functions to analyse visitors, visits, browsers, operating systems, searches, orders, and other statistical information.

11.4. Non-essential analytical and statistical cookies are used only to the extent permitted by applicable law and in accordance with your choices in the cookie consent management interface.

12. GOOGLE ADDRESS SUGGEST

12.1. Our website uses the Google Address Suggest function to provide automatic address suggestions and autocomplete functionality.

12.2. When you use this feature, the address information you enter may be transmitted to Google services to generate suggested addresses.

12.3. Google's privacy and cookie policies may apply to the use of this service.

13. GOOGLE reCAPTCHA

13.1. Our website uses Google reCAPTCHA to protect against automated activities, spam, misuse, and other malicious actions.

13.2. Google reCAPTCHA may collect technical information about your device, browser, IP address, and user interactions to help determine whether an action is performed by a human.

13.3. Google may process this information in accordance with its applicable privacy policy.

14. FACEBOOK, INSTAGRAM, AND META TECHNOLOGIES

14.1. Our website uses a PrestaShop integration with Facebook and Instagram.

14.2. This integration may be used for product listings, social media functions, marketing, and advertising administration.

14.3. In the future, our website may also use Meta Pixel.

14.4. Meta Pixel may be used to:

  • Analyse visitor activity on our website;

  • Measure conversions;

  • Evaluate advertising campaign performance;

  • Conduct remarketing;

  • Create advertising audiences;

  • Optimise advertising on Facebook and Instagram.

14.5. Meta Pixel and other non-essential advertising tracking technologies will only be activated and used in accordance with applicable laws and your cookie preferences, where consent is required.

15. GOOGLE ADS

15.1. UAB “Toptune” plans to use Google Ads advertising services.

15.2. Google Ads may be used for:

  • Advertising campaigns;

  • Conversion tracking;

  • Advertising performance analysis;

  • Audience creation;

  • Remarketing;

  • Personalised advertising, where an appropriate legal basis exists.

15.3. Google Ads advertising technologies may use cookies, advertising identifiers, and other technical identifiers.

15.4. Where consent is required under applicable law, Google Ads advertising and remarketing technologies will only be used after obtaining the relevant user consent.

16. TIKTOK

16.1. UAB “Toptune” plans to use TikTok Pixel or other TikTok advertising tools in the future.

16.2. TikTok technologies may be used for:

  • Measuring advertising campaign performance;

  • Tracking conversions;

  • Creating advertising audiences;

  • Remarketing;

  • Advertising optimisation.

16.3. TikTok advertising tracking technologies may use cookies, device identifiers, IP addresses, and other technical information.

16.4. Such technologies will only be activated in accordance with applicable laws and, where necessary, after obtaining your consent.

17. COOKIES

17.1. Our website uses cookies and similar technologies.

17.2. Cookies may be used for:

  • Essential website functionality;

  • Shopping cart and checkout functions;

  • Login and account management;

  • Remembering user preferences;

  • Website security;

  • Statistics and analytics;

  • Advertising;

  • Remarketing.

17.3. Strictly necessary cookies may be used without separate consent where they are essential to provide website functions requested by the user.

17.4. Analytical, advertising, and other non-essential cookies are used in accordance with the user's preferences expressed through the cookie management system.

17.5. Our website uses the IQITCOOKIELAW – EU Cookie Law Notification module for cookie notifications and management.

17.6. Users may change or withdraw their cookie preferences using the cookie management functions provided on the website.

17.7. Refusing cookies may affect the availability or operation of certain non-essential website functions.

17.8. Technically necessary cookies may be used without consent where they are required to provide a service explicitly requested by the user. Non-essential cookies may require prior consent under applicable law.

18. COOKIE CATEGORIES

18.1. Strictly necessary cookies – required for website functionality, shopping carts, login, checkout, security, and other essential operations.

18.2. Functional cookies – used to remember user preferences and enable additional features.

18.3. Analytical cookies – used to analyse website traffic and user behaviour, including through Google Analytics.

18.4. Advertising and marketing cookies – may be used by Google Ads, Meta Pixel, TikTok Pixel, and other marketing technologies.

18.5. The names, expiration periods, and providers of specific cookies may change as website technologies, modules, and third-party services are updated.

19. PRESTASHOP AND TECHNICAL DATA

19.1. Our online store operates using the PrestaShop platform.

19.2. The following technical information may be automatically recorded to support website operation:

  • IP address;

  • Browser type;

  • Operating system;

  • Device type;

  • Date and time of visits;

  • Pages viewed;

  • Technical error information;

  • Other data necessary for website functionality and security.

19.3. Technical information is used to ensure website functionality, maintain security, identify errors, prevent misuse, and improve service quality.

20. WEBSITE HOSTING AND EMAIL SERVICES

20.1. Our website hosting services are provided by hostingas.lt.

20.2. Our email services use the hostingas.lt infrastructure and SMTP services.

20.3. Email systems may store data relating to customer communications, including emails, their contents, sender and recipient addresses, and technical information.

20.4. Technical server logs may be retained for as long as necessary for system security, administration, error detection, and the protection of legitimate interests.

21. ACCOUNTING AND RIVILĖ

21.1. UAB “Toptune” uses the Rivilė accounting and business management system.

21.2. The following information may be processed for accounting purposes:

  • First and last name;

  • Company name;

  • Company registration number;

  • VAT identification number;

  • Address;

  • Contact information;

  • Order information;

  • Invoice details;

  • Payment information;

  • Other information required for accounting purposes.

21.3. Access to this information may be granted to the director of UAB “Toptune”, accountants, and other employees or service providers to the extent necessary for the performance of their duties.

22. RECIPIENTS OF PERSONAL DATA

22.1. Your personal data may be shared with:

  • Payment service providers;

  • Banks;

  • PayPal;

  • Maksekeskus AS / MakeCommerce;

  • Courier and logistics companies;

  • SMS service providers;

  • Email service providers;

  • Website hosting providers;

  • Accounting service providers;

  • IT service providers;

  • PrestaShop integration and module providers;

  • Google;

  • Meta;

  • TikTok;

  • Public authorities, where required by law;

  • Other service providers where necessary for our business operations.

22.2. Data recipients are provided only with the personal data necessary to deliver the relevant service or achieve the specified purpose.

23. TRANSFERS OF PERSONAL DATA OUTSIDE THE EUROPEAN ECONOMIC AREA

23.1. When using certain third-party services, including Google, Meta, TikTok, and other international service providers, personal data may be transferred outside the European Economic Area (EEA) or accessed from countries outside the EEA.

23.2. In such cases, UAB “Toptune” seeks to ensure that personal data is transferred in accordance with GDPR requirements, using applicable data transfer mechanisms and appropriate safeguards.

23.3. Information about specific international data transfer mechanisms and safeguards used by third-party service providers may be found in their respective privacy policies.

24. PERSONAL DATA SECURITY

24.1. UAB “Toptune” implements appropriate technical and organisational measures designed to protect personal data against:

  • Unauthorised disclosure;

  • Unauthorised access;

  • Loss;

  • Destruction;

  • Alteration;

  • Unlawful use.

24.2. Access to customer information is restricted to employees and service providers who require such access to perform their duties.

24.3. Certain customer data may be accessed by:

  • The director of UAB “Toptune”;

  • Accountants;

  • Warehouse employees;

  • Sales employees;

  • Other authorised employees or service providers.

24.4. Complete payment card details are not stored in UAB “Toptune” systems when payments are processed through the relevant payment service provider.

25. PERSONAL DATA RETENTION PERIODS

25.1. Personal data is retained no longer than necessary to fulfil the purposes for which it was collected or for the period required by applicable law.

25.2. Customer order information, invoices, and accounting records may be retained for as long as necessary to comply with tax, accounting, and other legal obligations.

25.3. VAT invoices are retained for 10 years from the date of issue, in accordance with applicable tax legislation.

25.4. Customer account information may be retained for as long as the account remains active or for as long as retention is necessary for contractual, legal, or legitimate interest purposes.

25.5. Order-related and customer support communications may be retained for as long as necessary for order administration, dispute resolution, and the protection of UAB “Toptune” rights.

25.6. Marketing consent records are retained for as long as necessary to demonstrate the validity of consent and document its withdrawal.

25.7. Retention periods for data collected through analytical and advertising technologies may depend on the settings of the relevant service providers.

26. YOUR DATA PROTECTION RIGHTS

26.1. Under the GDPR, you have the right to:

  • Receive information about the processing of your personal data;

  • Access your personal data;

  • Request correction of inaccurate or incomplete personal data;

  • Request deletion of your personal data;

  • Request restriction of personal data processing;

  • Receive your personal data in a portable format where provided by law;

  • Object to certain processing activities;

  • Withdraw consent where processing is based on consent;

  • Lodge a complaint with a supervisory authority.

26.2. These rights are not absolute and may be subject to restrictions under applicable law, for example, where we are required to retain information for tax, accounting, or other legal obligations.

27. HOW TO EXERCISE YOUR RIGHTS

27.1. To exercise your rights, please contact UAB “Toptune” using the contact information or contact form available on our website.

27.2. We recommend including the following information in your request:

  • First and last name;

  • Contact details;

  • The right you wish to exercise;

  • The personal data or processing activity to which your request relates.

27.3. To protect your personal data from unauthorised disclosure, we may request verification of your identity before fulfilling certain requests.

27.4. We will respond to valid requests within the time limits established by applicable law.

28. COMPLAINTS TO THE DATA PROTECTION AUTHORITY

28.1. If you believe that UAB “Toptune” is processing your personal data improperly or violating your rights, you may first contact us so that we can investigate and address the matter.

28.2. You also have the right to lodge a complaint with the State Data Protection Inspectorate of Lithuania (VDAI).

State Data Protection Inspectorate
L. Sapiegos g. 17, LT-10312 Vilnius, Lithuania
Telephone: +370 5 271 28 04, +370 5 279 14 45
Email: ada@ada.lt
Website: https://vdai.lrv.lt

You may also lodge a complaint with another competent data protection supervisory authority where applicable.

29. DIRECT MARKETING

29.1. UAB “Toptune” does not currently send regular promotional newsletters.

29.2. In the future, we may begin direct marketing activities, including:

  • Newsletters;

  • Special offers;

  • Promotions;

  • Information about new products;

  • Other marketing communications relating to UAB “Toptune” products and services.

29.3. Direct marketing will only be carried out where an appropriate legal basis exists.

29.4. Where consent is required for marketing communications, it will be obtained before such communications are sent.

29.5. You may withdraw your consent to direct marketing at any time.

30. CHILDREN'S PERSONAL DATA

30.1. The UAB “Toptune” online store is not specifically intended for children.

30.2. We do not knowingly collect children's personal data where such collection is not necessary for providing our services.

30.3. If you believe that a child has provided us with personal data without an appropriate legal basis, please contact us.

31. AUTOMATED DECISION-MAKING AND PROFILING

31.1. UAB “Toptune” does not use automated decision-making that produces legal effects concerning you or similarly significantly affects you.

31.2. Advertising and analytics platforms such as Google, Meta, and TikTok may use automated data analysis to create advertising audiences and optimise advertising through their own technologies.

31.3. Such technologies are used only in accordance with applicable laws and, where necessary, with the user's consent.

32. THIRD-PARTY WEBSITES

32.1. Our website may contain links to third-party websites, social networks, payment service providers, and other external resources.

32.2. UAB “Toptune” is not responsible for the privacy practices of third-party websites.

32.3. When using such services, we recommend reviewing the privacy policy of the relevant service provider.

33. CHANGES TO THIS PRIVACY POLICY

33.1. UAB “Toptune” may periodically update this Privacy Policy when changes occur in:

  • Applicable legislation;

  • Our business activities;

  • Technologies used;

  • Payment services;

  • Delivery services;

  • Marketing tools;

  • Website functionality;

  • Personal data processing practices.

33.2. The latest version of this Privacy Policy will be published on www.toptune.eu.

33.3. The date of the most recent update will be indicated at the beginning of this Privacy Policy.

33.4. Where necessary, significant changes may also be communicated through our website or other appropriate channels.

34. FINAL PROVISIONS

34.1. This Privacy Policy takes effect on the date of its publication on our website.

34.2. If any provision of this Privacy Policy becomes invalid or conflicts with applicable law, the remaining provisions shall remain effective.

34.3. Personal data is processed in accordance with the GDPR, the laws of the Republic of Lithuania, and other applicable legislation.

UAB “Toptune”
Company registration number: 304164085
VAT identification number: LT10009919919
Birutės g. 4, Gargždai, Lithuania
www.toptune.eu

Privacy Policy version: 15 September 2026

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