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TERMS AND CONDITIONS OF SALE
Last updated: 15 September 2026
1. General Provisions
1.1. These Terms and Conditions of Sale (“Terms”) govern the purchase and sale of goods through the online store www.toptune.eu (“Store”) and define the rights, obligations and liability of the Seller and the Buyer.
1.2. These Terms apply to all purchase and sale contracts concluded between UAB Toptune (“Seller”) and the Buyer through the Store.
1.3. Before placing an order, the Buyer must read these Terms and the Seller's Privacy Policy. By placing an order, the Buyer confirms that they have read and accepted these Terms.
1.4. The Buyer is responsible for familiarising themselves with the Terms applicable at the time of placing an order.
1.5. The Seller reserves the right to amend these Terms. The version of the Terms applicable to an order is the version valid at the time the order is placed, unless otherwise required by applicable law.
1.6. Both consumers and business customers, including legal entities, may purchase goods through the Store.
2. Seller Information
2.1. The Seller is:
UAB Toptune
Company code: 304164085
VAT number: LT10009919919
Registered address: Birutės g. 4, Gargždai, Lithuania
2.2. Online store: www.toptune.eu
2.3. The Seller's current contact details are provided in the Contact section of the Store.
3. Goods and Product Descriptions
3.1. Product images displayed in the Store are for illustrative purposes. The actual colour, texture, finish, shape or appearance of a product may differ slightly from the images displayed on the website.
3.2. Product packaging may differ from the packaging shown in product photographs or descriptions.
3.3. Product descriptions provide information regarding the intended use, configuration, compatibility and other relevant characteristics of the goods. The Buyer is responsible for ensuring that the selected product is suitable for their intended use.
3.4. Certain products may be manufactured, ordered or prepared specifically according to the Buyer's requirements. Such products may be subject to different delivery and return conditions, where permitted by applicable law.
3.5. If a product becomes unavailable after an order has been placed, the Seller will inform the Buyer as soon as reasonably possible and may cancel the relevant order or part of the order and refund any payment already received.
4. Specific Conditions for Automotive Parts
4.1. The Store sells original and aftermarket automotive parts, body kits, exterior components, accessories and related products.
4.2. Aftermarket products may differ from original/OEM products in materials, construction, dimensions, finish, mounting method and other characteristics, even where the product is designed as a replacement or visual equivalent of an original part.
4.3. The vehicle model, production year or body code alone does not always guarantee compatibility. Compatibility may also depend on the exact production date, body version, facelift or pre-facelift version, equipment level and optional packages, including but not limited to M Sport, M Performance, S line, AMG, RS and other versions.
4.4. The Buyer is responsible for checking the compatibility of the selected product with their vehicle. If the Buyer is unsure whether a product is suitable, they should contact the Seller before placing the order.
4.5. Unless expressly stated in the product description, additional components such as mounting brackets, sensor covers, grilles, diffusers, PDC components, trims, mesh, exhaust components or other accessories are not included in the product price.
5. Homologation, ABE, TÜV, E-Mark and Other Certificates
5.1. Not all products sold through the Store have ABE, TÜV, E-mark, CE marking, homologation certificates or other approval documentation.
5.2. Unless the product description expressly states otherwise, the Buyer must not assume that any particular certificate, approval or homologation documentation is included with the product.
5.3. The Buyer is responsible for determining whether the purchased product complies with the legal, technical, registration and road-use requirements applicable in the country where the vehicle is registered or operated.
5.4. The Seller is not responsible for whether a particular modification or product is legally permitted for use on public roads in a specific country, unless otherwise required by mandatory law.
5.5. If the Buyer requires a specific certificate, approval or homologation document, the Buyer must confirm its availability with the Seller before placing the order.
6. Order Placement and Contract Formation
6.1. To place an order, the Buyer selects the desired goods, adds them to the shopping cart and provides the required delivery and payment information.
6.2. Before submitting an order, the Buyer must check the selected goods, quantities, prices, delivery method, delivery address and other order information.
6.3. An order is submitted when the Buyer completes the checkout process and confirms the order.
6.4. The Seller confirms receipt of the order by email or another appropriate electronic communication method.
6.5. The purchase and sale contract is considered concluded when the Seller accepts or confirms the order, unless the order is cancelled in accordance with these Terms or applicable law.
6.6. If the Seller is unable to fulfil an order due to product unavailability, an obvious pricing error or other circumstances preventing fulfilment, the Seller will inform the Buyer and may cancel the relevant order.
7. Order and Stock Reservation
7.1. Placing an order may result in the relevant goods being reserved for the Buyer until payment is received.
7.2. A stock reservation is not necessarily indefinite and may be subject to a payment deadline specified by the Seller.
7.3. If the Buyer does not make the required payment within the specified period, the Seller may release the reserved goods and make them available for sale to other customers.
7.4. If the Buyer and Seller have agreed on a different payment period, the agreed period shall apply.
8. Prices
8.1. The prices displayed in the Store are the prices applicable to the relevant goods at the time the order is placed.
8.2. The Seller may change product prices at any time. Price changes do not affect contracts that have already been concluded, unless otherwise permitted or required by applicable law.
8.3. Prices include VAT where applicable.
8.4. Unless expressly stated otherwise, delivery costs are not included in the product price and are calculated separately.
8.5. Promotional prices and special offers are valid under the conditions specified in the relevant offer.
8.6. If an obvious technical or pricing error occurs in the Store, the Seller reserves the right to cancel the affected order after informing the Buyer and refund any payment received.
9. Payment
9.1. The Buyer may select one of the payment methods available during the checkout process.
9.2. Unless otherwise agreed, order processing begins after the Seller has received confirmation of payment.
9.3. Payments can be made using the electronic banking services of Swedbank, SEB, Luminor, Citadele and Šiaulių bankas, as well as Visa/Mastercard payment cards. Payments are accepted in euros. Payments are processed using the MakeCommerce.lt payment platform.
9.4. If a payment fails, is cancelled or is not confirmed, the order is not considered paid.
9.5. Payment confirmations may be transmitted automatically by the payment service provider.
9.6. The Buyer is responsible for providing correct payment, billing and invoicing information.
10. VAT and Business Customers
10.1. Business customers and legal entities must provide accurate company information, including company name, registration number and VAT number where applicable.
10.2. VAT exemptions or 0% VAT treatment are applied only where permitted by applicable tax legislation and where the Buyer has provided all information necessary to establish the applicable VAT treatment.
10.3. For customers established in another EU Member State, 0% VAT may be applied to an intra-Community supply only where all applicable legal requirements are satisfied.
10.4. The statutory consumer right to withdraw from a distance contract within 14 days does not apply to business customers acting for purposes related to their business, unless otherwise agreed or required by mandatory law.
11. Delivery
11.1. Goods are delivered using the delivery method selected by the Buyer during checkout.
11.2. Available delivery destinations, delivery costs and estimated delivery times are indicated in the Store or during the ordering process.
11.3. Goods that are in stock are normally dispatched within the delivery period indicated in the Store or communicated by the Seller.
11.4. Actual delivery time may depend on product availability, courier operations, destination, customs procedures where applicable and other circumstances beyond the Seller's control.
11.5. If a product has a longer manufacturing or delivery time, this will be indicated in the product information or communicated to the Buyer.
11.6. The Seller is not liable for delays caused by the courier or other third parties where such circumstances are outside the Seller's reasonable control. The Seller will nevertheless reasonably assist the Buyer in resolving delivery issues.
12. Oversized and Non-Standard Goods
12.1. Certain automotive parts, including body kits, bumpers, bonnets/hoods, side skirts, spoilers and other large components, may be subject to special delivery conditions and additional shipping charges.
12.2. The delivery cost for oversized or non-standard goods may depend on the dimensions, weight, packaging and destination country.
12.3. If the shipping cost calculated during checkout is insufficient to cover the actual delivery cost for an oversized shipment, the Seller may contact the Buyer regarding an additional shipping charge.
12.4. An additional shipping charge will only be applied with the Buyer's approval. If the Buyer does not agree to the additional charge, the order may be cancelled and any payment already received for the cancelled order will be refunded.
12.5. The Buyer is responsible for ensuring that the delivery address is suitable for receiving large or oversized shipments.
13. Receipt of Shipments
13.1. The Buyer should inspect the condition of the package upon delivery.
13.2. If the package is visibly damaged, the Buyer should record the damage with the courier and, where possible, take photographs before opening the package.
13.3. If the goods are damaged, parts are missing or the delivered goods do not correspond to the order, the Buyer should contact the Seller as soon as reasonably possible and provide the order number, photographs and a description of the issue.
13.4. Recording visible packaging damage does not waive the Buyer's rights regarding defects that could not reasonably have been detected upon delivery.
13.5. The Buyer is advised to retain the original packaging until the product has been inspected and its compatibility and condition have been confirmed.
14. Collection of Goods
14.1. If collection from the Seller's premises is available for a particular order, the Buyer will be informed by email, SMS or another appropriate communication method.
14.2. Collection may require prior agreement or an appointment.
14.3. The person collecting the order may be required to provide the order details and identification.
14.4. If the goods are collected by another person on behalf of the Buyer, the Buyer must ensure that the person is properly authorised to collect the goods.
14.5. Upon collection, the Buyer should check the packaging, quantity, completeness and any visible damage.
15. Transfer of Ownership
15.1. Unless otherwise provided by mandatory law or agreed separately, ownership of the goods passes to the Buyer after the Seller has received full payment for the goods.
16. Right of Withdrawal Within 14 Days
16.1. Consumers purchasing goods under a distance contract have the statutory right to withdraw from the contract within the applicable statutory period, without giving a reason, subject to the exceptions provided by law.
16.2. In general, the withdrawal period is 14 days from the day on which the consumer, or a third party indicated by the consumer other than the carrier, receives the goods.
16.3. The Buyer may exercise the right of withdrawal by submitting a clear statement informing the Seller of the decision to withdraw from the contract.
16.4. The Buyer may use a model withdrawal form where applicable, but use of such a form is not mandatory.
16.5. If the Buyer exercises the right of withdrawal, the goods must be returned without undue delay and within the statutory period.
16.6. The Buyer may be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
16.7. Returned goods must be packaged appropriately to prevent damage during transportation.
16.8. Unless otherwise required by law or caused by the Seller's fault, the Buyer is responsible for the direct cost of returning the goods.
16.9. Where the Buyer validly withdraws from the entire contract, the Seller will refund the payments received from the Buyer, including the standard delivery cost paid for the original delivery. The Seller is not required to reimburse additional costs resulting from the Buyer's choice of a more expensive delivery method.
16.10. The Seller may withhold the refund until the goods have been returned or the Buyer has provided evidence that the goods have been dispatched, whichever occurs first, where permitted by applicable law.
16.11. Refunds will normally be made using the same payment method used for the original transaction, unless the parties agree otherwise and such alternative does not impose any additional cost on the Buyer.
17. Exceptions to the Right of Withdrawal
17.1. The right of withdrawal does not apply in circumstances where an exception is provided by mandatory applicable law.
17.2. This may include goods manufactured or prepared according to the Buyer's individual specifications or clearly personalised goods, where the statutory conditions for the exception are met.
17.3. Where applicable, the Buyer will be informed of relevant restrictions before the order is confirmed.
17.4. Statutory rights relating to defective or non-conforming goods are not excluded by the exceptions to the right of withdrawal.
18. Return of Goods
18.1. Returned goods must be packaged appropriately so that they are protected from damage during transportation.
18.2. All components, accessories and other items supplied with the product should be returned together with the product where applicable.
18.3. The original packaging should be retained and returned where reasonably possible.
18.4. The Buyer should avoid placing adhesive labels, tape or other materials directly onto the original product packaging where reasonably possible.
18.5. Where permitted by law, the Seller may seek compensation for any diminished value caused by handling of the goods beyond what is necessary to inspect them.
18.6. Before returning goods, the Buyer should contact the Seller to obtain the applicable return instructions and return address.
19. Defective or Non-Conforming Goods
19.1. If the Buyer believes that the goods are defective or do not correspond to the order, the Buyer should contact the Seller as soon as reasonably possible.
19.2. The Buyer may be asked to provide the order number, photographs of the goods and packaging, photographs or information regarding any damage or missing components, and a description of the problem.
19.3. The Seller will assess the complaint and provide the remedy required by applicable law.
19.4. Depending on the circumstances and applicable legal requirements, the available remedies may include repair, replacement, price reduction, termination of the contract or another statutory remedy.
19.5. A claim must be supported by sufficient factual information and evidence to allow the Seller to assess the alleged defect or non-conformity.
19.6. The Seller may reasonably request additional photographs, videos, measurements or other information necessary to investigate the complaint.
19.7. Consumer complaints submitted in writing will be handled and answered within the applicable statutory time limits.
20. Automotive Parts Warranty and Installation
20.1. The Seller is responsible for the conformity and quality of goods to the extent required by applicable law.
20.2. Certain products may additionally be covered by a manufacturer's or commercial warranty. Where applicable, the relevant warranty conditions may be provided in the product description or accompanying documentation.
20.3. A commercial or manufacturer's warranty does not reduce or replace mandatory statutory rights applicable to consumers.
20.4. Unless otherwise required by law, the Seller is not responsible for damage caused by incorrect installation, improper use, modification, mechanical damage, accident, neglect, unsuitable operating conditions or other circumstances attributable to the Buyer or a third party.
20.5. Professional installation by a qualified automotive specialist is recommended, particularly for body parts, lighting systems, electronic components and other products requiring technical installation.
20.6. Before carrying out any irreversible modification such as painting, drilling, cutting, bonding or other alteration, the Buyer should ensure that the product fits and is suitable for the intended vehicle.
20.7. Modification of a product may affect the Buyer's right to return the product where permitted by law, except where the product is defective or other mandatory statutory rights apply.
20.8. Unless required by mandatory law, the Seller does not reimburse costs related to installation, removal, painting, bodywork, vehicle downtime, transportation or services provided by third parties.
21. Product Compatibility
21.1. Unless expressly stated otherwise, the Buyer is responsible for providing and verifying the correct vehicle model, generation, body type, production year, production date and equipment level required for compatibility.
21.2. A vehicle model name alone may not be sufficient to establish compatibility.
21.3. If the Buyer is unsure whether a product is compatible with their vehicle, they should contact the Seller before placing the order.
21.4. The Seller is not responsible for compatibility issues resulting from incorrect, incomplete or inaccurate vehicle information provided by the Buyer.
22. Seller's Liability
22.1. The Seller undertakes to comply with these Terms and applicable law.
22.2. The Seller is not responsible for temporary unavailability of the Store caused by technical failures, maintenance, hosting problems or other circumstances outside the Seller's reasonable control.
22.3. The Seller is not responsible for the actions or failures of third-party service providers, including couriers, payment service providers or other external service providers, except to the extent required by mandatory law. The Seller will reasonably assist the Buyer in resolving relevant issues.
22.4. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by mandatory law.
23. Indirect Losses and Business Customers
23.1. The liability of business customers and the Seller shall be determined in accordance with the concluded contract and applicable law.
23.2. To the maximum extent permitted by law, the Seller is not liable for indirect losses, loss of revenue, loss of profit, business interruption, vehicle downtime or other business-related losses arising from the use or inability to use the purchased goods, unless such liability is required by mandatory law or expressly agreed otherwise.
23.3. The provisions of this section do not limit or exclude any mandatory consumer rights.
24. Buyer's Obligations
24.1. The Buyer undertakes to:
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provide accurate and complete information;
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provide a correct delivery address and contact details;
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make payment in accordance with the selected payment method;
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accept the ordered goods;
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use the goods properly and in accordance with their intended purpose;
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check product compatibility before installation where appropriate;
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comply with these Terms and applicable laws.
24.2. The Buyer may be responsible for additional costs resulting from incorrect or incomplete information provided by the Buyer, including additional delivery or re-delivery costs caused by the Buyer's fault.
25. Personal Data
25.1. The Seller processes personal data in accordance with applicable data protection legislation and the Seller's Privacy Policy.
25.2. Where necessary for fulfilling an order, personal data may be transferred to service providers involved in payment processing, delivery, accounting, IT services and other services necessary for the operation of the Store.
25.3. Payments made through the MakeCommerce.lt payment platform may require relevant payment and personal information to be transferred to the payment service provider in accordance with applicable law and the Seller's Privacy Policy.
25.4. More detailed information regarding personal data processing is provided in the Seller's Privacy Policy.
26. Intellectual Property
26.1. Product photographs, texts, graphics, logos, designs and other content published in the Store may be protected by intellectual property rights.
26.2. Without the Seller's prior written consent, the Store's content may not be copied, reproduced, distributed, published or commercially used, except where such use is permitted by mandatory law.
27. Force Majeure
27.1. The Seller is not liable for failure to perform or delay in performing its obligations where such failure or delay is caused by circumstances beyond the Seller's reasonable control that could not reasonably have been foreseen or prevented.
27.2. Such circumstances may include, where they meet the applicable legal criteria, natural disasters, war, military conflict, governmental decisions, major transport or supply disruptions, strikes, epidemics or pandemics, cyberattacks, major communication or power failures and other similar circumstances.
28. Notices and Communication
28.1. The email address and telephone number provided by the Buyer may be used for order confirmations, invoices, delivery information, complaint handling and other communications relating to the order or contract.
28.2. The Buyer is responsible for ensuring that the contact information provided is accurate and accessible.
28.3. The Buyer should promptly notify the Seller of any changes to their contact information that may affect communication or delivery.
29. Complaints and Consumer Disputes
29.1. The Buyer should first contact the Seller in writing regarding any complaint, clearly describing the issue and the requested remedy.
29.2. The Seller will review the complaint and provide a response within the time limit required by applicable law.
29.3. If the consumer is dissatisfied with the Seller's response or does not receive a response within the applicable statutory period, the consumer may contact the State Consumer Rights Protection Authority (VVTAT) or use other dispute resolution methods provided by law.
29.4. Where applicable, consumers may also use the Lithuanian electronic consumer dispute resolution system VTIS.
29.5. The parties are encouraged to resolve disputes amicably before initiating formal proceedings.
30. Applicable Law
30.1. These Terms and the contracts concluded through the Store are governed by the laws of the Republic of Lithuania, unless mandatory provisions of applicable consumer protection law provide otherwise.
30.2. Nothing in these Terms limits mandatory consumer rights granted under the laws of the consumer's country of residence or applicable European Union legislation.
30.3. Any disputes arising from or relating to a contract shall be resolved in accordance with applicable Lithuanian law and the mandatory jurisdiction rules applicable to consumers.
31. Final Provisions
31.1. These Terms become effective from the date of their publication in the Store.
31.2. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in force to the extent permitted by law.
31.3. Mandatory provisions of applicable law shall prevail over any conflicting provision of these Terms.
31.4. These Terms, the relevant product information, order information, Privacy Policy and other documents expressly referred to during the ordering process form part of the contractual relationship between the Seller and the Buyer.
31.5. By placing an order, the Buyer confirms that they have had an opportunity to read these Terms, understand them and agree to be bound by them.