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Buyer have a right to return parts without any reason withing 14 days period IF parts are unused. In this case buyer is responsible for shipping costs and safe packaging.
Bad quality products return pocily.
Buyer should inform us about bad quality, damaged or not fully completed parts, orders in this page: https://toptune.eu/en/contact-us
Contacting us, please write these details:
1) Order reference number;
2) Photos with problems or a description about what's worng;
3) If the part came damaged, photo of delivery package;
4) What's wrong with order or what's missing.
In the complain, please inform us how do you want to solve the problem:
a) Change product / part to the new one;
b) Send missing parts;
c) Return money.
The answer to your complain ussually takes up to 5 working days..
If the order is damaged please check uppon receiving. If you see any damaged on shipment ask the courier to fill a delivery report. If you courier declines to do that do not accept order at all.. .
If you want to return parts or products, make a complain, log in in to your accoung of if you ordered as a guest contact us via https://toptune.eu/en/contact-us